Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag an issue with a site we cover? This page explains how sweeneytoddnyc.com works, what we can help with, and the best way to reach us.
What We Can Help With
NY Online Casinos is an independent research and comparison site focused on real-money online casinos and how they treat New York players when it comes to payout speed, banking, and overall reliability. We're happy to hear from readers on things like:
- Corrections or updates to bonus terms, payout information, or licensing details on any review
- Questions about how we score and rank the sites listed on sweeneytoddnyc.com
- Feedback on an operator's withdrawal times, customer support, or account verification process
- General questions about how our comparisons work or how to use the site
We are not able to process deposits, withdrawals, account logins, or disputes on behalf of any casino operator. If you have an issue with your account, balance, or a pending withdrawal at one of the sites listed here, that has to be raised directly with the operator's own support team — usually through their live chat or player support channel — since we have no access to individual player accounts.
Before You Get in Touch
A few things are worth checking first, since they cover most of the questions we receive:
- Bonus terms — every offer listed on sweeneytoddnyc.com carries wagering or playthrough requirements, eligibility rules, and time limits set by the operator. These sit alongside the offer in our reviews rather than in a separate terms page, so check the individual write-up first.
- How we rank sites — our ratings are built from research into game variety, banking and payout speed, licensing status, and player support, not from how much an operator pays us. Commission never buys a higher position.
- Legal status in New York — New York currently regulates online sports betting, but online casino gaming is not yet licensed in the state. Where a site listed here isn't licensed to operate legally for NY residents, we say so plainly in the review rather than implying otherwise.
For more on how we assess and score sites, our About Us page sets out our process and independence in full. If a question relates to using the site or our published terms, our Terms and Conditions page may already have the answer.
Responsible Gambling Comes First
If you're reaching out because gambling has started to feel like a problem — for yourself or someone close to you — please don't wait to get help. Our Responsible Gambling page has practical tools including deposit limits, self-exclusion options, and links to independent support services.
Free, confidential help is available around the clock:
- National Problem Gambling Helpline: 1-800-GAMBLER
- New York State HOPEline: 1-877-8-HOPENY
Online casino gaming is not currently legal or regulated in New York, and nothing on this site should be read as encouragement to gamble, or as a suggestion that gambling is a way to make money. All content here is intended for adults aged 21 and over, in line with the legal gambling age.
What to Expect When You Contact Us
We review messages in the order they arrive and aim to respond within a reasonable timeframe, though we're a small editorial team and can't guarantee an instant reply. When you write in, it helps to include:
- The specific page or review your question relates to
- What you'd like corrected, clarified, or investigated
- Any source or link that supports the update, if you're flagging an error
We read every message, but we can't respond to requests asking us to add, remove, or reorder a specific operator's ranking outside of our normal research process — our list is built from the same criteria for every site, not from individual requests.